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Shipping & Returns

At Gartenzube, we are committed to providing reliable delivery and a fair returns process. Please read the information below carefully before placing your order.

Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • You will receive an order confirmation email once your order has been placed.

Delivery Time

  • Estimated delivery time: 9–15 business days after dispatch.

  • Delivery times are estimates and may vary depending on location, courier performance, or unforeseen circumstances.

Shipping Coverage

  • We currently ship across the United Kingdom only.

  • We do not offer international shipping unless explicitly stated.

Tracking Information

  • Once your order has been dispatched, tracking details will be provided via email where available.

Delays

Gartenzube is not responsible for delays caused by courier services, weather conditions, customs clearance, or peak periods. However, we will assist customers in tracking delayed shipments whenever possible.

Incorrect Address

Please ensure your shipping address is correct at checkout. Gartenzube cannot be held responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.

Returns & Refunds Policy

Returns Eligibility

  • You have the right to request a return within 14 days of receiving your order, in accordance with UK consumer law.

  • To be eligible for a return, items must be unused, undamaged, and in their original packaging.

Non-Returnable Items

Returns may not be accepted for:

  • Items that have been used, installed, or damaged after delivery

  • Items returned without original packaging or accessories

  • Clearance or final sale items (if applicable)

Return Process

  1. Contact our customer support team with your order number and reason for return.

  2. Once approved, return instructions will be provided.

  3. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

  • Once the returned item is received and inspected, refunds will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable unless the return is due to a fault or error on our part.

Faulty or Incorrect Items

If you receive a faulty or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact our support team through our website. We’re here to help.

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